The policy of recovering, delisting and suspending the service of cryptocurrencies or tokens (hereinafter referred to as the Policy) defines the procedures and rules applicable on the Imperial Deals Website regarding the recovery of tokens in a cross-chain deposit and cryptocurrency delisting.

• 1 Recovery of cryptocurrencies or tokens

1. The Imperial Deals exchange (hereinafter referred to as the Website) enables Users to use the possibility of recovering cryptocurrencies and tokens (hereinafter jointly referred to as „cryptocurrencies”) in a cross-chain deposit on the terms described in this Policy.
2. The Website is not responsible for incorrect transfer of cryptocurrencies by the User as a result of the User’s actions or omissions, in particular the Website is not responsible for selecting a network standard for the transfer of cryptocurrencies that is not supported by the Website, for providing incorrect data (e.g. incorrect email address) and for sending unsupported cryptocurrencies.
3. In the cases described in sec. 2 above, the Website may, at the User’s request, attempt to recover cryptocurrencies using a manual procedure. However, the website does not guarantee a positive result if the procedure is initiated. The procedure is available only to Users who have a fully verified User account on the Website in accordance with the procedures applicable on the Website
4. The minimum deposit value to be recovered is the equivalent of USD 300. Cryptocurrencies not supported by the Website, including ICOs, airdrops, Blockchain fork and others, will not be saved on the User’s account.
5. To initiate the cryptocurrency recovery procedure, the User should take the following action:
   1. The User should submit a request to initiate the procedure to the e-mail address support@imperial.deals, using the e-mail address assigned to the account on the Website, with the subject „[CRYPTO RECOVERY]”, no later than 90 days from the date of the event related to request.
   2. The message should contain as much detail as possible about the situation and the transmission data:
      • what cryptocurrency/token,
      • number of units,
      • date and time of the transaction,
      • transaction hash with a link to the Blockchain explorer.

If additional information is required, the User undertakes to provide it within the prescribed period under pain of refusal to perform the cryptocurrency/token recovery procedure..

1. 1. The user should pay the initiation fee of USD 100 by sending (before requesting the initiation of the procedure) by transfer from his account to the internal wallet to the following address: support@imperial.deals. Failure to pay the fee will result in leaving the application unprocessed.
2. Fulfillment of the above requirements does not guarantee the recovery of cryptocurrencies in accordance with the User’s request. Each application is considered individually.
3. The time for processing the application by the Website is 10 working days from the date of registration of the application.
4. The website reserves the right to refuse the request without giving a reason.
5. If it is not possible to implement the request, the fee paid by the User will be returned to his account on the Website.

• 2 Delisting of cryptocurrencies or tokens

1. The Website reserves the right at any time to delist the market of cryptocurrencies or tokens (hereinafter referred to as „cryptocurrencies”) offered on the Website (i.e. hide the market or close it completely) without giving a reason and without informing Users in advance.
2. In the event of a full market closure, all unexecuted orders placed on the market are canceled and the funds are returned to the Users’ wallets.
3. The Website will try to inform Users about delisting in advance, if possible. This information may, in particular, be provided on the Website.

• 3 Stopping support for cryptocurrencies or tokens

1. The Website reserves the right to suspend the service of cryptocurrencies offered on the Website at any time without giving any reason and without informing the Users in advance.
2. Suspending the service of a given cryptocurrency is carried out successively through:

1. suspending the acceptance of deposits,

1. 1. suspension of payments,
   2. suspending the display of the User’s wallet status.
2. The Website will try to inform Users about delisting or suspension of cryptocurrency support in advance, if possible. This information may, in particular, be provided on the Website.
3. In the case of delisting, the Website will enable Users to independently transfer cryptocurrencies to an external wallet within a period of not less than 60 days from the event indicated in §3 section 2 lit. c. The transfer of funds to an external wallet is payable in accordance with the price list. However, this period may be shortened without giving a reason.
4. The user has the right, within 60 days from the event indicated in §3 point 4, to independently transfer cryptocurrency to an external wallet. However, the above operation will be charged a fee of USD 100. The indicated funds must be held by the User in his wallet on the Website before making a transfer to an external wallet.
5. The Website Operator is not responsible for removing the delisted cryptocurrency/token market, as well as for any damages and expenses related to delisting.

• 4 Accepting payments to the user’s account via the Blockchain network

1. In this paragraph, accepting payments to the user’s account is understood as accepting to the user’s account on the cryptocurrency exchange / tokens listed on the Exchange via external wallets.
2. The website does not accept cryptocurrency/token deposits made other than the traditional ERC20 transfer method, which means that it is forbidden to make deposits via proxy, Wirex, Coinbase and FlyingAtom. Deposits made by one of the methods listed above will not be processed and their recovery will be impossi.
3. 3. Due to the costs of cryptocurrency transfer, the website may at any time introduce minimum amounts of cryptocurrency/token deposits to the user’s account, as well as minimum amounts of withdrawals to external wallets. Detailed information on fees is published by the Operator at the following link: https://ieo.imperial.deals/.

• 5 Final Provisions

1. The Website Operator reserves the right to change the Policy at any time. The Users will be informed about the change of the Policy via the Website.
2. The provisions of the Website Regulations shall apply to all matters not covered by the Policy.