VOUCHER IMPERIAL PAY Terms and Conditions

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In these regulations, the words below written in uppercase receive the meaning indicated after the dash:

Service Provider or Administrator – understood as the Exchange Operator in accordance with the Exchange Regulations https://p2p.imperial.deals/terms

Platform or Exchange – a platform for exchanging, among other things, Cryptocurrencies, operated at https://imperial.deals/

Regulations – this document governing the rights and obligations of the User when using the Service, available at: https://imperial-pay.com/

Service – an online service run by the Administrator at https://imperial-pay.com/

User – a natural person with full capacity to perform legal acts, who uses the Service after accepting the Regulations.

Service – a free service provided by the Service Provider for the User described in §3 of the Regulations

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  1. Every person using the Service is obliged to read the Regulations and accept its content before starting to use the Services.
  2. The User’s use of the Service depends on having a device with internet access and containing the necessary software that meets the minimum technical conditions necessary for displaying the Service i.e., a properly installed and configured, current web browser that supports the HTML5 standard and Cascading Style Sheets (CSS3) technology, such as Google Chrome, Mozilla Firefox, Opera, Microsoft Edge, Internet Explorer; enabled JavaScript and cookies support (usually enabled by default in the browser); an active internet connection allowing two-way communication via the HTTPS protocol; for mobile devices: original Android system in version not less than 5.0 or original iOS system in version not less than 10.0.
  3. The Service Provider will strive to ensure the Service is available 24 hours a day. The use of the Service functionalities is free of charge, however, on the terms described in the Regulations.
  4. The Service, including in particular all source codes, graphic signs, constitute a work within the meaning of the copyright and related rights act, and it is forbidden to copy, distribute, or use it without the consent of the Administrator.
  5. The User, and at the same time, any person using the Service can only be a natural person with full capacity to perform legal acts. The User declares that he is of age and has full capacity to perform legal acts.
  6. In order to fulfill the obligations imposed by law on the Administrator and to ensure the proper functioning of the Service, protection, and security of its users, the Administrator has the right to verify the identity of the User, verify the currency and truthfulness of the data provided by the User, and request confirmation of his identity by the User, including by means of an identity document and video call. The obligations described in this paragraph the Administrator has the right to implement at any time. The Administrator also has the right to block transactions and to perform all other obligations arising from the relevant anti-money laundering and terrorist financing regulations.
  7. The Administrator will make efforts to ensure the uninterrupted operation of the Service. However, the Administrator does not guarantee that the Service will operate continuously and without interruptions. The Administrator indicates that there may be interruptions in the operation of the Service, in particular for the purpose of: updating it, modernizing, technical maintenance, including error repairs. At every stage of providing the Service, the Administrator reserves the right to refuse to provide the Service without giving a reason. In addition, the Administrator is not liable to Users for non-performance or improper performance of any services for reasons not attributable, nor caused by acts of force majeure understood as an external event, impossible (or almost impossible) to predict, whose effects cannot be prevented.
  8. The User ensures that the data provided in the course of using the Service are true, correct, and current, and that the means that will be the subject of the Services come from a legal source. The Administrator reserves the right to block or delete the Account in the event that the provided data do not meet the above requirements. For security reasons, the Administrator has the right to request from the User current personal data or confirmation of these data, as well as any other information required in accordance with the law, in particular regulations regarding counteracting money laundering and counteracting the financing of terrorism.
  9. The User has the right to use the Service only in accordance with its purpose and on the terms described in the Regulations, within the limits of the law and good manners of the information society, respecting the rights and personal goods of other people. The User is particularly obliged to:
  10. refrain from taking actions that may cause disruption, malfunction, or interruption in the operation of the Service,
  11. not misleading the people using the Service and the Administrator, e.g., by providing false information,
  12. refrain from acting in bad faith, acting contrary to the law, from abusing the Service’s functionality, using the Service contrary to its purpose and against the Regulations.
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  1. The Service Provider provides the User with a Service, which consists in allowing the use of wallets managed by the Administrator for the purpose of storing and sending virtual currencies supported by the Service Provider. Virtual currencies and the networks through which virtual currencies should be sent are visible in the Service interface.
  2. To properly use the Services, the User must have an ID and a bonus PIN code. A condition for the correct provision of the Service is also for the User to send the appropriate virtual currency chosen by him through the appropriate network. The Service Provider is not responsible for the transmission by the User of virtual currencies not supported by the bonus system. The User is aware that the recovery of virtual currencies/tokens not supported by the bonus system is impossible.
  3. The Service Provider has the right to refuse to provide the Service to the User at any time, regardless of the reason. In addition, the Service Provider refuses to accept funds in virtual currencies assigned by contracts, and furthermore, the Service Provider has the right to refuse to accept funds below the minimum values presented in the Service interface.
  4. The Administrator has the right to block the User’s Account, as well as to delete it and permanently prevent the User from using the Service, in particular when the Administrator: a) suspects that the User is acting contrary to the law and the Regulations; b) suspects that the User is using the Service in connection with dishonest activity, money laundering, financing of terrorism, or other financial crimes; c) suspects that the User has provided false, misleading information; d) receives information from law enforcement authorities about a suspicion of committing a crime in connection with the use of the Service.
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  1. The Administrator considers complaints in the manner described in this paragraph.
  2. The User has the right to lodge a complaint about the improper operation of the Service. In the first instance, if there are any problems with the operation of the Service, the User should contact the Administrator by email at: support@imperial.deals
  3. The Administrator accepts complaints in the following way: – electronically via an email message to the Administrator’s email address, i.e., otc@ imperial.deals
  4. When submitting a complaint, the User should provide his or her full name, as complete a description of the subject of the complaint as possible, containing the circumstances justifying the complaint, a request related to the consideration of the complaint, and the way in which the Administrator is to respond to the complaint. The User is also obliged to present the downloaded voucher. If the User requests a written complaint, the User is obliged to provide an address for correspondence to which the written complaint should be sent.
  5. The Administrator is obliged to respond to the complaint within 14 days from the date of its receipt. The Administrator provides the response to the complaint electronically to the email address provided by the User.
  6. A User who is a consumer and an entrepreneur being a natural person concluding a contract directly related to his business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of the economic activity carried out by him, does not have the right to withdraw from the contract for using the Service in the case of making a transaction because the service has already been fully performed.
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  1. The User may communicate with the Administrator by sending him an email to: support@imperial.deals
  2. The Administrator reserves the right to change the Regulations. The User is obligated each time before using the Service to accept the Regulations.
  3. Unless the absolutely binding law provides otherwise, the law of Belize is the law applicable to all contracts concluded between the User and the Service Provider, in particular the contract for provision and use of the Service based on the Regulations.
  4. The Service Provider processes the User’s personal data on the principles described in the Privacy Policy. By accepting the Regulations, the User declares that he or she has read the Privacy Policy. The Privacy Policy document is available on the website: https://p2p.imperial.deals/privacy-policy
  5. The User may stop using the Service at any time.
  6. The Administrator has the right to transfer or assign any of his rights and obligations arising from the Regulations to any entity at any time, to which the User agrees.The User may not transfer or assign any of his rights or obligations arising from the Regulations to another entity.
  7. This Regulation (with subsequent changes) contains the entire agreement and understanding between the User and the Administrator with respect to all matters referred to in this Regulation and replaces all previous written or oral agreements regarding such matters. No oral explanation or oral information given by the Administrator or his employees will alter the interpretation of the Regulations.
  8. Notwithstanding other provisions of the Regulations, nothing limits the User’s absolutely binding rights as a consumer according to the absolutely binding provisions of the applicable consumer protection law.
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